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Frequently Asked Questions
Can Digitail send SMS reminders for vaccination due dates to customers in my area?
Yes! Digitail keeps track of all preventative care plans and can send automatic email and SMS reminders for due dates. Contact us for more details on SMS pricing.
Is the mobile health card app available in my area?
The official release date for South Africa is September 2019. For early access, please contact one of our customer success experts.
Can clients book online appointments via Digitail?
Yes. Digitail has an online booking system tool that can easily be added to your Facebook and website. Clients can request appointments and you can approve them directly from Digitail.
Can I use Digitail from my mobile phone or tablet?
Yes! Digitail is a cloud solution that doesn’t need any special driver/software installations.
You can access Digitail from your mobile phone, tablet or any laptop/desktop computer you have. Simultaneously!
Can I get the data from other software solutions to Digitail?
Yes! Our tech team can help you migrate date from VetMaster, MicroVet and other systems.
In Digitail, you also have an import function that you can use to import any excel file that contains patient data, lists of services & prices, and stock levels.
Is there any lock in? When can I stop my subscription?
Digitail offers monthly and yearly subscriptions. You can stop at any time. Just let us know before the subscription renewal due date!
What happens with the data of my patients?
On termination of the subscription, you will receive a backup of your data in a comprehensive format (.xls or .sql).
Data back-up reliability
Your data is safe. Digitail works with AWS to provide a reliable cloud solution and uses the latest encryption standards. On top of that, we have automatic backups to make sure your data is always safe.
Availability of local language support
We have digital health experts that are available via the chat widget available in Digitail.
We guarantee a 24h response time but we normally answer immediately during work hours.
Are there any resources to help me understand how Digitail works?
There are both articles and video resources that describe the functionalities available in Digitail.
You can also contact us via support with any questions you might have!
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