Nowadays, pet parents use different communication channels. That’s why you have to know which one they preferand how to reach them at the right moment.
Channels you can use to reach out to your veterinary practice customers:
📌 Emails – on their mobile or laptop
📌 Text Messages – directly to their phone
📌 Push Notifications – via a pet portal or app
The importance of reminders – bringing clients back
When’s the best time to establish an appointment? Right at the end of the current one!
So, ask your clients what time suits them for the next visit to your clinic and use your PMS (practice management software) to reserve the amount of time necessary. But that’s not enough.
Unfortunately, doing that won’t imply they remember the time and date for their pet’s future check-up.
Here’s where automatic reminders make all the difference. For example, by using Digitail you can set the exact message and the due date for your clients to receive the reminders (one day before the appointment, one week, etc).